Who are we, and where did we come from?

    We are Lovehoney - the sexual happiness people - and we are proud to make a fun, fulfilling sex life available to everyone. We're the UK's biggest online adult retailer and have expanded to North America to be the global leader in sexual happiness. We sell a wide selection of toys, lingerie, essentials, lubes, erotic books and sexy gifts worldwide.

    Back in 2002, buying a sex toy meant being confronted by pornographic, male-centric websites, explicit language and (often literally) in-your-face packaging. Realising that the industry was alienating huge numbers of potential customers, colleagues and friends Neal Slateford and Richard Longhurst decided it was time things changed.

    Lovehoney breaks away from the days of 'seedy' shopping, helping you to celebrate and explore your sexuality, whatever your tastes.

    Creating a comfortable, couple-friendly online space which appealed to all sexualities, genders and relationship types, Lovehoney began to stock products with clean, informative packaging. The company began on a single computer in Richard’s apartment.

    Thirteen years on from our humble beginnings and we're extremely proud of everything we have achieved. In 2012, we secured the exclusive global licence to design, manufacture and sell Fifty Shades of Grey sex toys, bondage items and pharmacy products approved by author E L James. Feedback on our two fantastic collections has been better than we could have expected and we're looking forward to all of the amazing opportunities that this exciting brand can offer.

    With a team of 120 (and growing) staff members, our HQ opens 7 days a week and provides 42 different countries with sexual happiness. We have 13 years experience in delivering high quality, great value products to your door in the fastest and most discreet way possible.

    Discreet and Fast Delivery

    Everything you order from Lovehoney will arrive in boring brown packaging and with our fast delivery options, we'll ensure that you get what you want quickly. Choose from a variety of delivery options for complete control over when your order arrives.

    365 Day Return Policy

    We're not happy, if you're not happy. If you're not happy with your purchase from Lovehoney, we have a 100 day extended return policy which means that you are entitled to a refund or replacement for up to 365 days from the date of your purchase.

    Award-Winning Customer Care and Service

    eCommerce Excellence Awards Customer Service Award Winner LovehoneyAt Lovehoney we pride ourselves on our outstanding level of customer care and support. We offer exceptional customer support and have been awarded the Best Customer Service Award for online retailers at the eCommerce Awards for Excellence. Lovehoney has also been rated outstanding in more than 50,000 customer reviews on independecommerce awards lovehoney 201ent review site Shopzilla.

    You can talk to our Customer Care team by telephone, live chat or via email - whichever option is easiest for you. You can telephone or live chat with real people at Lovehoney between 9am – 4pm CST Monday to Friday and 9am – 12pm CST Saturday. We also promise to respond to all emails by the end of the next working day, but we always try and be much quicker!

    Safe and Secure Online Shopping

    Your safety and security when shopping with Lovehoney is of the upmost importance to us. Our secure server system encrypts all personal information before it is sent over the internet. Your name, address, payment details and all other personal information you give Lovehoney is safe and secure.

    When you receive your credit or debit card statement, it will be totally discreet and show a charge to Discreet card statements