Phone Us: 1-800-918-6308

FAQ

Customer Service FAQs

Unsure about shipping to your location? Wondering about a certain product on our site? We've assembled a list of the most commonly asked questions from you, our customers! We hope this clears up any questions or concern you might have. It not, feel free to contact one of our Care Team members right here. We'll respond back to you within 24 hours (or likely even sooner).

 

How will my package arrive?

Packages arrive in discreet, plain brown boxes or envelopes.  They purposely have no branding, logos, or company names on the stickers, labels or packaging.  For more information on our discreet packaging click here… 


A full breakdown of delivery times and costs can be found our shipping information page here.

 

What's your return policy?

 We've tried to make our site as informative and accurate as possible for you so that you can be sure in the purchases you make. But we understand that sometimes returns are necessary.

I need to return my product, how can I do this?

Start by filling out a returns request form on our returns and refunds page here.

 

How do you measure your toys?


We typically provide four (sometimes more) measurements for our toys. 

Length: The vertical length of the toy from the two farthest reaching points

Insertable Length: The length of the toy designed to be safely inserted

Width: The distance across the toys girth

Girth: Our measure of a toys thickness, in circumference

 

 

 

My question hasn't been answered here, how can I contact you?


You can reach us by phone, email, chat, or request form!  Please visit our contact us page here.